Dear Trados Team,
We would like to upgrade from 2019 to 2021, but we can't reach our Licence manager - always a timeout error. Therefore I can't deactivate our licences in order to upgrade. Nina Ley should have made a support ticket yesterday, but I haven't seen any in CC. Can you help? 2019 crushes all the time with large TMs and/or MultiTerm.
Thank you
Birgit Floss
Birgit Floss We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00700946 .
Birgit Floss We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00700946 .
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