Bonjour, je viens de changer d'ordinateur et j'aurais besoin d'aide pour désactiver ma licence Studio 2021 sur l'ancien appareil : quand je vais dans la rubrique "licences" de mon profil, cette option n'existe pas, et quand je me connecte sur mon compte RWS depuis mon nouvel ordinateur, le système me demande un code d'activation que je n'ai pas.
Merci d'avance pour votre réponse et bonne journée !
Corinne Vartignan We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00701378 .
Corinne Vartignan We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00701378 .
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