Unable to download SDLTrados 2019 for new staff member

Good Morning,

I'm attempting to download SDL Trados 2019 for a new staff member replacing another, and I'm having difficulty doing so. It's asking for an ADMIN Password to get to the download process. I put in my information, and it's not allowing the sign-in.

Can you please help? We are using the download link generated from my list of Trados accounts, and I currently have several available to disseminate.

Your support is greatly appreciated, 

Black screen with no visible content or error messages.


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[edited by: Trados AI at 1:29 PM (GMT 0) on 4 Mar 2024]
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