Hello. Yesterday I changed the pc I work with, so I installed Studio 2019 on the new one. I deactivated the license from the old pc and reactivated it on the new one. Everything looked fine. This morning, I launched Studio and I see the window telling me that the product is on trial. On my RWS account, the license shows as in use and activated yesterday, August 20. How can I fix this? Thanks a lot!
Support case no. 00702346 has been submitted for your assistance. Please check your inbox for updates on its status.
Kind regards,
Elisa
Elisa Maxim| RWS Group
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Thanks, Elisa. The problem was fixed but, unfortunately, today it recurred...
I have re-submitted a case for you. Support case no. 00703006 has been submitted for your assistance. Please check your inbox for updates on its status.
Kind regards,
Elisa
Elisa Maxim| RWS Group
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Very Helpful, Elisa. I received quick support from the team. Kind regards, Stefania
Very Helpful, Elisa. I received quick support from the team. Kind regards, Stefania
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