Trados order history / licences wiped from account

Question

Hi, 
 I need to download an app from the Trados App Store for use with my 2015 copy of Trados Studio. However, I am unable to download the app in question. The reason seems to be that my entire history of purchasing Trados products/licenses has been wiped from my account. The licenses page states "No data You have no licenses"; so does my downloads page. 
 Could you please look into this and let me know how I can go about using apps in this situation, please? This is a matter of some urgency. 
 Kind regards, 
 Will Thornely

Ana-Loredana Gabur · Answer

Will Thornely We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00702349 .

Trados Portfolio > 2. Licensing and Installation

Trados order history / licences wiped from account