Error: Failure in accessing the license or persistence store

Question

Hello, 
 I tried to activate my license on another device and got this message: Failure in accessing the license or persistence store. 
 Could you help me with it? Thanks in advance! 
 Best, 
 Soheon

Ana-Loredana Gabur · Answer

Soheon Kim We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00702551 .

Trados Portfolio > 2. Licensing and Installation

Error: Failure in accessing the license or persistence store