Can't log into MultiTerm 2021

Question

Hi, 
 I am having some issues when trying to log into MultiTerm2021 Desktop. 
 This is the error message I get when I try to log in: "A connection to SDL MultiTerm Server unknown could not be established". 
 I followed these 3 instructions under this link: 
 Error 'A connection to SDL MultiTerm Server unknown could not be established.' when connecting to a server or file-based termbase 
 But it still does not work. A lso desinstalled and reinstalled MultiTerm, desinstalled and reinstalled Studio, looked for Windows Updates, desactivated VPN... No way. 
 Urgent work in process. Thanks for your help,

Radu Boloveschi · Answer

Nathalie Le Coutour We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00702458 .

Trados Portfolio > 2. Licensing and Installation

Can't log into MultiTerm 2021