CAN YOU DESACTIVATE MY LICENSE FOR ME?

Question

Hello, 
 I have just changed my hard disk on my desktop by an SSD disk. 
 Everything works fine, except SDL TRADOS 2017. 
 When I open STUDIO 2017, I get the message: La licence a expir&eacute; (The license has expired). 
 When I try to reactivate it with my license number, I get the following message: 
 Login for this product key has been restricted. Contact the system administrator for assistance. 
 I cannot deactivate my license on my old hard disk anymore. What can I do to deactivate it from my new SSD disk and activate it again? I have been spending all day trying to find a solution. On the forum, I can see similar questions but no answers !!! 
 Armand Dano danotrad@sfr.fr

Ana-Loredana Gabur · Answer

ARMAND DANO We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00702729 .

Trados Portfolio > 2. Licensing and Installation

CAN YOU DESACTIVATE MY LICENSE FOR ME?