What can I do if my license is not shown in my account?

Question

My license - which is totally functional and runs problem-free, is simply not shown in the license list of my SDL Trados account. What can I do?!

Sorin Perta · Answer

Ximena Higuera We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00703782 .

Trados Portfolio > 2. Licensing and Installation

What can I do if my license is not shown in my account?