We have number of licenses for Trados Studio, with the recent staffs and laptops change, we want to deactivate the license to activate on new laptop but it failed. Please help, I will send the license numbers via support email.
Thank you.
Trung Truong Kien We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00703793 .
Thank you, I received the email from the system but am wondering which email should I reply with license numbers need to be deactivated? Or should I wait for the next email? Thank you
Hello Trung Truong Kien
The engineer who picked up the support ticket sent you an email, please reply to that email and provide the information she asked.
Thank you,
Sorin
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