Can't deactivate licence

Question

Just got a new laptop, I need to use my Studio 2021 licence on the new laptop. I can't deactivate my licence from my old laptop and reactivate it on the new one. Help.

Sorin Perta · Answer

Emmanuelle Hingant We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00704012 .

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Can't deactivate licence