Can't Deactivate Offline

Question

Hello, I had an issue with my computer and had to reinstall trados 2019... of course I forgot to deactivate... and I have not been able to deactivate or reset my licence. 
 Thanks

Sorin Perta · Answer

Cynthia Rosenacker We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00704244 .

Trados Portfolio > 2. Licensing and Installation

Can't Deactivate Offline