Desactivation and Reset error(recurring error message)

Question

My two computers got virus and I reset Windows, so I couldn't desactivate the codes directly from the computers. 
 When I tried to desactive the codes, a following error occurs 
 "An error has occurred with your offline-deactivation. If you continue to have problems, please Please log a support request ." 
 So I tried to reset the codes, similar error occurs. 
 " An error has occurred 
 An email has been sent to support to inform them of the error. 
 Please try reloading / refreshing this page." 
 
 How can I get two new codes? Thanks in advacne

Sorin Perta · Answer

Yulie Cho We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00704474 .

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Desactivation and Reset error(recurring error message)