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Using Trados Studio 2022, I cannot deactivate my license online although the internet is working fine. Help is very appreciated.
Elke
RWS Community
Using Trados Studio 2022, I cannot deactivate my license online although the internet is working fine. Help is very appreciated.
Elke
Hello Elke Schöndube
In can see that your license has been reactivated on 01.09. Can you confirm if everything is ok now?
Thank you,
Sorin
Hello Sorin, thank you for asking. No, the problem persists. I reinstalled Studio 2022 but that does not help either. There has never been an online deactivation problem with Studio 2021.
Thank you for helping to find a solution.
Elke
Elke Schöndube We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00705308 .
