Hi,
I have a Trados Studio 2017 Freelance which only works when my laptop is connected to the docking station. If the laptop is disconnected from the docking station, Trados Studio 2017 requires a license.
I’ve just bought an Upgrade from Trados Studio 2017 Freelance to Trados Studio 2022 Freelance and would like to know what to do to avoid this issue with the 2022 upgraded version. Can you please walk me through this?
Thank you!
Anne
Hello Anne Boudrot
If you also want to keep and use Studio 2017 on your computer you can follow the below steps:
1. Deactivate your license while you`re connected to the docking station from Studio > Help > Product activation.
2. Disconnect from the docking station.
3. Activate your license.
Once the license is activated outside the docking station it should work permanently.
For Studio 2022 the license is activated based on other criteria and it should work fine regardless if you activate the license connected to the docking station or outside of ot.
Thank you,
Sorin
Hi Sorin,
Thank you so much for that. My 2017 Trados is now correctly activated but I can't get the activation code for the 2022 license. I've clicked on the upgrade button available online several times, after installing Trados 2022 on my laptop, but I keep getting error messages. Can you help me with that? Thanks again.
Anne
Hello Anne Boudrot
Currently there`s a general issue with the licenses / upgrades display in the RWS accounts. We are working to restore the services as soon as possible.
Once this is fixed you will be able to upgrade your license without any issues.
Thank you,
Sorin
Thanks a lot for your prompt reply, Sorin. OK, I'll wait for the problem to be fixed.
Best,
Anne
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