My license is gone

Question

I purchased Trados Studio 2022 upgrade and installed it on my laptop. After launching the program, I went to my RWS account to get the license code but the upgrade button doesn't work. Whenever I hit the button, I see an error message. And now the license page shows this.

Screenshot of Trados Studio license page showing an error message 'No data - You have no licenses' under the 'All Licenses' tab.

Screenshot of Trados Studio 2022 download page with a release date of 26-Aug-2022 and a 'Download' button, indicating a possible discrepancy in purchase date.

Also, my purchase date seems wrong. It should say 06-Sep-2022 because I paid the bill today.

Sorin Perta · Answer

Hello Jiwon Lee 
 Currently there`s a general issue with the licenses display in the RWS accounts. We are working to restore the services as soon as possible. 
 Thank you, Sorin

Trados Portfolio > 2. Licensing and Installation

My license is gone

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