I cannot upgrade for the 30% discount offer, as on my profile page there is no trace of my existing licence in use so I cannot buy the upgrade. I am running a legally licenced copy of Trados 2017 Freelance. Any suggestions?

I cannot upgrade for the 30% discount offer, as on my profile page there is no trace of my existing licence in use so I cannot buy the upgrade. I am running a legally licenced copy of Trados 2017 Freelance. Any suggestions?

Hello Zsuzsanna Vajdovics
Yesterday there was a general issue with the licenses display in the RWS accounts and it is fixed now. Can you please check if you can purchase the upgrade now?
If not, please contact a Sales person on the Live chat: https://www.sdltrados.com/contact/chat.html or https://sdl.com/chat/
Thank you,
Sorin