My old pc burned out and I can not deactivate the license. What to do?

Question

Hello, 
 My old pc burned out and I can not deactivate the license. 
 I have now a new pc but I can not activate the license, because I can not deactivate it from the old one. 
 Please, can you help me, what to do? 
 Thank you in advance!

Paul Filkin · Accepted Answer

Kristina Kondeva We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00706036 .

Paul Filkin | RWS

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Trados Portfolio > 2. Licensing and Installation

My old pc burned out and I can not deactivate the license. What to do?