Studio 2022 Upgrade - unable to deactivate 2021 licence

Question

Dear RWS community or staff, 
 We just purchased the Studio 2022 upgrade. The first step consists in deactivtaing the current 2021 licence, but unfortunately, all colleagues receive the same error message: 
 
 We've checked Task Manager and tried offline deactivation, but nothing seems to work. One colleague has the 2022 Trial version installed, but that couldn't be be the source of the problem (for all colleagues)? 
 
 Looking forward to your help!

Sorin Perta · Answer

Alaitz Anasagasti We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00707008 .

Trados Portfolio > 2. Licensing and Installation

Studio 2022 Upgrade - unable to deactivate 2021 licence