Hi, my computer died on me earlier this week. I am currently working in a demo version of Trados and have access to my SDL account. Do I deactivate my license or how do I set about activating my license on another, new laptop? Thanks for any input. This, in my opinion, is a question that should be answered in any FAQs as this seems to happen frequently judging by the number of questions...
Thanks,
Sandy
Hello Sandy Logan
Please try to reset the license from your RWS account as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545
Then install Studio on the new computer and activate your license: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039555
Thank you,
Sorin
Hello Sandy Logan
Please try to reset the license from your RWS account as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545
Then install Studio on the new computer and activate your license: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039555
Thank you,
Sorin
Hi Sorin,
I get error occurred when I try to reset my license in my account. I see my license but it won't let me reset it. Have already downloaded Studio to the new computer but no activation possible. Any idea what to do next, please?
Thank you!
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