I have just upgraded Trados Freelance 2017 to Freelance 2022 (single-user). Although my 2022 software shows "activated", on my account's license section, it shows "unactivated." I tried "unactivate" from my software, but the message "unactivation failed" appears repeatedly . How can I solve this inconsistency between "activated" on my software and "unactivated" on my account?
Kyoko Tokuhiro We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00707230 .
Oana Nagy | QA Engineer | RWS Group
Kyoko Tokuhiro We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00707230 .
Oana Nagy | QA Engineer | RWS Group
Thank you for your reply. I have been waiting for your help.
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