Trying to upgrade my license in my account (to Trados Studio Professional 2022), I get a message saying I need to return my current license. I open Trados Studio 2021 and I get a message saying my license has been deactivated. I can't work at all. Help?
Nora Díaz We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00707609 .
Thank you!
Hi Nora, something similar happened to me. I reactivated my old license and then I reset the license in my account. After doing this, I clicked on the license upgrade message to get the new license. Doing this worked for me. Hope it helps.
Translate
