I just tried to download a plug-in for my Trados Studio 2021 and encountered a message indicating I do not have a valid software license. Checking the "Licenses" section of my profile, I saw that my license is not more there! Who should I contact about this? I do not have a support agreement.
Sinan Yahya Pat We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00707991 .
Oana Nagy | QA Engineer | RWS Group
Sinan Yahya Pat We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00707991 .
Oana Nagy | QA Engineer | RWS Group
Hi Lydia,
Thank you for your help! The thing is, I still did not receive any feedback regarding this issue - also checked my spam folder. Could you kindly provide me with an email address I can contact with Support Case ID 00707991?
Hi Lydia,
Just wanted to let you know that I still didn't receive any feedback regarding this issue.
I would appreciate it if you could kindly give it a look at your convenience. Thank you in advance!
Sinan
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