Problem with online & offline deactivation - Trados 2022 license

Question

I was trying to deactivate my license online, but an error message popped up. I decided to deactivate offline, and now I can't find the deactivation button in the software. Can you help me, please?

Oana Nagy · Answer

Kihyun Kim We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00708631 .

Oana Nagy | QA Engineer | RWS Group

Trados Portfolio > 2. Licensing and Installation

Problem with online & offline deactivation - Trados 2022 license