Hello,
We have a problem with SDL Trados due to that it shows an error with license expiration, but really it should be activated. I have tried to desactivate and reactivate license, but an error appears with the following message:
"Provider error occurred, code 653.
Revocation is either complete or revocation proof is already uploaded"
We have a product key to be able to use the programa with 3 users or seats.
Please, can you help us?
Thanks
Dani Busquets We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00708637 .
Oana Nagy | QA Engineer | RWS Group
Dani Busquets We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00708637 .
Oana Nagy | QA Engineer | RWS Group
Hello,
We have received the answer sharing a link to a website where it explains how to solve it. We did it and now it works.
The link is:
https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0036067
Thanks.
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