Help with licence deactivation

Question

Hello 
 
 I cannot deactivate my RWS Trados 2021 Freelance licence online or offline. I keep getting this error message. Please help me with this issue. 
 Regards, 
 
 Fernando Gilsanz

Ana-Loredana Gabur · Answer

Fernando Gilsanz We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00708746 .

Trados Portfolio > 2. Licensing and Installation

Help with licence deactivation