Marie-Aude Tardivo We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00709496 .

Dear Sorin, thank you so much for your prompt and most helpful reply. It's been sorted thank you immensely. Thanks also @Alessia_Vonau for pointing me in the right direction with RWS 

Dear Sorin, thank you so much for your prompt and most helpful reply. It's been sorted thank you immensely. Thanks also @Alessia_Vonau for pointing me in the right direction with RWS