Cannot reset my licence for a few weeks

Question

Hello, 
 
 I am trying to reset my licence for a few weeks now, but nothing seems to work = both online and offline activation. I get an error when trying to reset the licence. Is there anyone who could help me do that? 
 
 Thanks

Paul · Answer

Aleksandrs Simons We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00710322 .

Trados Portfolio > 2. Licensing and Installation

Cannot reset my licence for a few weeks