I tried to deactivate the product online and got a message "Null". I went to deactivating offline, entered the codes, and got it deactivated locally, but the confirmation process on the web site failed, so ow my license is listed as active.
Thank you!
Флорина Първанова We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00711041 .
Флорина Първанова We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00711041 .
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