Language Cloud subscription renewed, but not activated

Question

Hi! I've renewed my Language Cloud subscription a week ago, but I've opened Trados and it says "Your Language Cloud subscription has expired." What can I do? I need to use Trados urgently.

Oana Nagy · Answer

Vanessa Bazzano Please see if this helps: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039952 
 In the meantime I will log a support case just in case you need further assistance 
 Lyds

Oana Nagy · Answer

Vanessa Bazzano We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00711185 .

Trados Portfolio > 2. Licensing and Installation

Language Cloud subscription renewed, but not activated