Hi,
After installing an update, Studio 2021 stopped working. I tried uninstalling and reinstalling, did not work.
As I had no time I resorted to using Trados 2019. I am now ready to fix the 2021 problem but cannot find where to download it.
I still have an unused license as I did not load Studio 2021 on my laptop.
Please help me sort this problem out
Thanks
Sarah Fleisch We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00711255 .
Oana Nagy | QA Engineer | RWS Group
Sarah Fleisch We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00711255 .
Oana Nagy | QA Engineer | RWS Group
Thank you.
Please note, I am not a new Studio 2021 user - I used it for more than a year until the bug set in/ I think it might have happened with a Word update - I use Word 365 subscription. Not sure if that is what clashed
Translate
