Activation failed (Trados 2022)

Question

Hello, I am having an issue with the installation of SDL Trados 2022. 
 
 I have 3 licenses, one of which is working properly but when I try to activate the other 2 licenses on other computers, I get an error message saying &lsquo;activation failed&rsquo;. 
 
 I did nothing differently, and the licenses I tried to activate were listed as 'available'. 
 I have even reset the problematic licenses, but I still cannot activate them. 
 
 The full error message is below. What is odd is that when I try to activate the unused licenses, even though it fails, the licenses still appear to be &lsquo;in use&rsquo;.

Thank you very much in advance for your assistance. 
 Best regards

Sorin Perta · Answer

Clement Didier We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00711498 .

Trados Portfolio > 2. Licensing and Installation

Activation failed (Trados 2022)