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I can't activate Trados on my new computer. I was told to deactivate on old computer but when I tried this it said logon was restricted. What should I do?
RWS Community
I can't activate Trados on my new computer. I was told to deactivate on old computer but when I tried this it said logon was restricted. What should I do?
Hello joan macdonald
I`ve checked your account and you have a 2021 license (the one ending in *******e3ab8). Are you trying to activate this license or another one? In which version of Studio are you trying to activate the license?
Thank you,
Sorin
Hi Sorin,
Yes, this license. Studio 2019.
Joan
Hello Sorin Perta
The license you have needs to be activated in Studio 2021, it doesn`t work if you try to activate it in Studio 2019.
Studio 2019 can be used with a 2021 license as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0033843
Thank you,
Sorin
Hello Sorin Perta
The license you have needs to be activated in Studio 2021, it doesn`t work if you try to activate it in Studio 2019.
Studio 2019 can be used with a 2021 license as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0033843
Thank you,
Sorin
Thanks!
