Yesterday I purchased Trados Studio 2022 Freelance and have not been able to activate it. When I go to Trados Studio 2022 Product Activation
and enter my email address and password, I get the message "This page cannot be displayed". Sometimes I also get the message "Check your Internet connection
and firewall settings". I have checked them and they look fine. I am at a total loss and would be ever so grateful for any advice.
Many thanks for your prompt reply, Paul. Much appreciated. I've just purchased a a support contract in order to speed up the process. Do you know how I can submit a query to the support staff?
Best wishes,
Simon
You should have received some instructions, but basically you go to gateway.sdl.com then login at the top right. If your support has been activated you will be able to log a ticket.
Paul Filkin | RWS
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Sorry to be a pain, Paul. I tried to login, but I got the following message: " User is no longer active For help, please contact gatewayhelp@sdl.com". Many thanks in advance and you'll be glad to hear that this will be my last question for today.
Hi,
The issue was resolved following the steps from this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0031320
Thank you,
Sorin
Hi,
The issue was resolved following the steps from this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0031320
Thank you,
Sorin
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