Hi there,
My old computer was struck by lightning, so I was unable to deactivate the licence. Now I am unable to activate it on my new computer, and when trying to obtain an offline deactivation code, I het an error message. Please could you help? Thank you!
Fiona Missett We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00713188 .
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