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Licence deactivation assistance

Tomáš Kimla

Dear Sir, I need assistance in deactivating my licence in order to be able to reinstall my Trados application. The problem is my Trados application seems to be overloaded on a start-up. There is Trados icon displayed on the Windows taskbar but it does not respond when clicking on it.
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    Dear Sergiu,

    thank you very much for your help. It was perfect.
    I tried to uninstall and reinstall the TS 2017 on my desktop PC, but it still didn't work. Anyway, I also have a laptop where no TS has been installed previously. So, now I tried it and it worked fine.
    The problem is, I had already activated both activation codes again without having access to it. I managed to do so on my desktop PC where TS 2015 had been installed as well, but not activated. I could activate the codes there, but it didn't activate Trados to full version as the codes were intended for TS 2017.
    I know it sounds a bit complicated, but the solution is quite easy for me now. May I ask you to deactivate both codes registered in my profile once again? I will then activate my TS2017 on my laptop and that's it.
    Sorry for the inconvenience.
    Best wishes,

    Tomas
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  • 0

    Dear Sergiu,

    thank you very much for your help. It was perfect.
    I tried to uninstall and reinstall the TS 2017 on my desktop PC, but it still didn't work. Anyway, I also have a laptop where no TS has been installed previously. So, now I tried it and it worked fine.
    The problem is, I had already activated both activation codes again without having access to it. I managed to do so on my desktop PC where TS 2015 had been installed as well, but not activated. I could activate the codes there, but it didn't activate Trados to full version as the codes were intended for TS 2017.
    I know it sounds a bit complicated, but the solution is quite easy for me now. May I ask you to deactivate both codes registered in my profile once again? I will then activate my TS2017 on my laptop and that's it.
    Sorry for the inconvenience.
    Best wishes,

    Tomas
    emoji
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