When I try to open my Trados program, I immediately receive a msg that says "An error occured while retrieving your license. Licensing governed by end-user license agreement. Unauthorized use of this program may result in severe civil and criminal penalties." There is also a big button that says "Deactivate." I cannot access my Trados program at all. I have Studio 14. What do I do?
Hi Alison,
You are entitled to free installation and licensing support. However, we are unable to deal with your query without a support case being logged first.
We therefore recommend you to visit our solution finder, designed to help users fix their problems. We urge you to follow the solution finder step by step and, if your problem is not resolved, you will be given a support form to fill out. The support form will then be sent to our support team, who will get back to you as soon as possible.
To visit the solution finder please follow these instructions:
1. Please visit: http://kb.sdl.com/
2. Select “Solution Finder” tab from the top ribbon
3. Navigate the tree on the left to find a solution to your problem
4. Answer the questions accordingly
You will be given a support form to fill out if you don't find a solution.
Regards
Fran
Hi Alison,
You are entitled to free installation and licensing support. However, we are unable to deal with your query without a support case being logged first.
We therefore recommend you to visit our solution finder, designed to help users fix their problems. We urge you to follow the solution finder step by step and, if your problem is not resolved, you will be given a support form to fill out. The support form will then be sent to our support team, who will get back to you as soon as possible.
To visit the solution finder please follow these instructions:
1. Please visit: http://kb.sdl.com/
2. Select “Solution Finder” tab from the top ribbon
3. Navigate the tree on the left to find a solution to your problem
4. Answer the questions accordingly
You will be given a support form to fill out if you don't find a solution.
Regards
Fran
Translate
