Hi folks,
Recently I have bought a Trados Studio 2022 subscription license for 1 year and I can't activate it. This kind of licence doesn't seem to have a license activation key like the standard licences. Can you please help? Also there is no way to contact SDL support except from this forum. All together not that good.
Thanks and regards,
Eloy
Hello Eloy Ferrer
You purchased a Trados Studio subscription not a perpetual license so you don`t have an activation code. The subscription can be activated following the steps from this article: gateway.sdl.com/.../communityknowledge
Thank you,
Sorin
Hi Sorin,
I wish it was so easy but I can't apply your solution. When selecting "Subscription" I don't see any "Trados Life Freelance Subscription".
To me it looks like the Studio subscription license has been bought (as shown in one of my RWS accounts) but it doesn't seem to be there when I try to use it.
Any other idea?
Hello Eloy Ferrer
"Trados Live Freelance Subscription" from this article is an example. If you log in with your own email address and password which are linked to the account in which you purchased the subscriptions you should see your own account there instead of "Trados Life Freelance Subscription". If that is not what you see please send me a screenshot.
Thank you,
Sorin
Yes, that's what I would expect but it is not what happens with that Trados installation.
Eloy Ferrer We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00713763 .
Thanks!
Fixed. Thanks!
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