Hi,
My license has been expired previously due to payment issues. However now the payment is made and I can see the license in my account. However, since the license was active when the Trados has expired before now I cannot activate it in Trados and it seems "In Use" in my account.
I need your help with the deactivating the license so that I can activate it again.
Thanks,
Utku Tavsel We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00713949 .
Utku Tavsel We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00713949 .
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