Trados license is expiring in 1 day, even though license has already been paid

Question

Good morning, 
 I need urgent assistance with this issue. My Trados is displaying a message that it will expire in one day. My colleagues and I recently upgraded our Trados from 2017 to 2022. Tom Wilkinson, Senior Credit Controller, RWS, has already confirmed that payment has been received by RWS. Who can help me with this? 
 Thank you, 
 Janet Lo

Sorin Perta · Answer

Hello Janet Lo 
 Your studio license is indeed permanent now. To reflect this in Studio all you have to do is to click on Deactivate and then reactivate your license. 
 Thank you, 
 Sorin

Trados Portfolio > 2. Licensing and Installation

Trados license is expiring in 1 day, even though license has already been paid