Simone Pompalla 

Simone Pompalla said:

I have already posted my problem 3 hours ago and have not received a reply yet. Is there any other way to get a support if you don't have a support maintenance agreement? I find it, honestly, that this is poor customer service!!!

Really?  I think if you consider your software business critical to the point you need reliable and fast technical support then you should pay for a support contract.  Considering it comes with free upgrades the cost isn't much difference to paying for an upgrade anyway.

Simone Pompalla said:

I have already read the answers in the community. But in my case, none of the information given in the suggested solutions appears as additional info.

What exactly have you tried... just to save us repeating what you may have already attempted.

Did you also try the knowledgebase?

https://gateway.sdl.com/apex/communitysearchresults#d=TradosStudio&gsc.tab=0&q=Sdl.TranslationStudio.Api.ProjectManagement.IProjectManagementService

Simone Pompalla 

Simone Pompalla said:

I have already posted my problem 3 hours ago and have not received a reply yet. Is there any other way to get a support if you don't have a support maintenance agreement? I find it, honestly, that this is poor customer service!!!

Really?  I think if you consider your software business critical to the point you need reliable and fast technical support then you should pay for a support contract.  Considering it comes with free upgrades the cost isn't much difference to paying for an upgrade anyway.

Simone Pompalla said:

I have already read the answers in the community. But in my case, none of the information given in the suggested solutions appears as additional info.

What exactly have you tried... just to save us repeating what you may have already attempted.

Did you also try the knowledgebase?

https://gateway.sdl.com/apex/communitysearchresults#d=TradosStudio&gsc.tab=0&q=Sdl.TranslationStudio.Api.ProjectManagement.IProjectManagementService

I did'nt try anything so far since the answers given in the Knowledge Base don't seem to refer to the additional information ( "An error occurred whilest trying to determine the file version" and The root element is missing") and I am afraid of damaging something on my computer or the program.