My computer crashed and I have had to reinstall my SDL Trados Studio 2021 Freelance on a new computer. However, I am unable to enter a new activation code even when I try to reset the code or try to get a new activation code offline.

My computer crashed and I have had to reinstall my SDL Trados Studio 2021 Freelance on a new computer. However, I am unable to enter a new activation code even when I try to reset the code or try to get a new activation code offline.

Xavier Martel We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00715932 .
Oana Nagy | QA Engineer | RWS Group