I am writing to ask if you could help me to deactivate my Studio 2021 licence – I have tried doing so within the software, but get the message ‘Deactivation failed. Revocation is either complete or revocation proof is already uploaded’.
I had this problem back in September, when one of your colleagues was kind enough to help me (case no. 00706559).
Many thanks, and I look forward to hearing from you soon.
Jonathan Cobb We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00716142 .
Jonathan Cobb We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00716142 .
Many thanks for the help - problem solved!
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