I have renewed my language cloud subscription (student licence) on October 21, but it hasn't been activated. When I open Trados and I go under Abonnement Language Cloud, it says that my abonnement has expired (same as on my RWS account).
Yet, the purchase of my abonnement has been processed, as I received a confirmation.
Robert Göllner We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00716101 .
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