Hello Madam/Sir
I am writing to ask if you could help me to deactivate my Studio 2019 licence so that I can upgrade my Trados. I have tried doing so within the software, but get the message Deactivation failed. Revocation is either complete or revocation proof is already uploaded.
Thanks in advance
Robert Asanya MBANWEI We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00716494 .
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