I have tried to deactivate two 2017 licences or at least one of them and I got offline deactivation tickets which I then inserted in the deactivation form. After that I get an error message and the deactivation did not succeed.
Maria Trepp We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00716595 .
Maria Trepp We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00716595 .
-great, Just to clarify I have an 2017 licence with an extra activation. Both need to be deactivated.
Translate
