Hello everyone in trados studio community, my trados studio 2021 SR2 latest version does not install any plugin less the antidote verifier. when I try to install more, I restart studio in order to continue with installation, and in addition to not leave me the start up, it neither install the plugins.
Thanks beoforehand.
In this case I suggest you delete every plugin you have installed first.
Please close Trados Studio, delete these folders, restart Trados Studio and then reinstall your apps using the integrated appstore:
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\16\Plugins
c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\16\Plugins
c:\ProgramData\SDL\SDL Trados Studio\16\Plugins
It's important you use the integrated appstore to make 100% sure you are using the correct versions for your version of Studio.
Hello Paul, but this time, I deleted the content of the two folders, and downladed again using the private appstore, but still the same, trados does not start, it does not install the plugins.
Sorry for not having a better answer
I did not uninstall these from here c:\ProgramData\SDL\SDL Trados Studio\16\Plugins because I want to have them
That isn’t very helpful. Please remove them to test the problem. You can easily reinstall them afterwards but if you don’t reset to a default state how are we supposed to identify what might be causing a problem?
Hello Paul, this has not been hepful either, I uninstall everything and installed again from the private appstore, but it follows without working, Studio 2021 SR2 last update does not start up.
ok - so last thing. Try a clean reinstall and reset and also confirm what operating system you are installing into.
Clean install... try the following.
First of all uninstall Studio.
Now manually delete these folders if they are still there (back up your TMs, Termbases, AutoSuggest Dictionaries and Projects first in case you make a mistake):
c:\ProgramData\Package Cache\SDL\SDLTradosStudio2021\
c:\Program Files (x86)\SDL\SDL Trados Studio\Studio16\
c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\16\
c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\Studio16\
c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\16\
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\Studio16\
I think that's about it for a clean install. Then reinstall.
ok - so last thing. Try a clean reinstall and reset and also confirm what operating system you are installing into.
Clean install... try the following.
First of all uninstall Studio.
Now manually delete these folders if they are still there (back up your TMs, Termbases, AutoSuggest Dictionaries and Projects first in case you make a mistake):
c:\ProgramData\Package Cache\SDL\SDLTradosStudio2021\
c:\Program Files (x86)\SDL\SDL Trados Studio\Studio16\
c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\16\
c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\Studio16\
c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\16\
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\Studio16\
I think that's about it for a clean install. Then reinstall.
Hi Paul, I do not have the installer, I would have to use the package cache unzipped file
It’s surely in your account.
not the latest version
That’s not a problem. Once installed you’ll get the auto updates.
Please reset me the licenses for trados studio 2017 and 2021 main and extra activations, I mean the four licenses
Hello Paul, I did all the one you said, and after reinstall everything Trados Studio follows without starting up
after reinstall everything Trados Studio follows without starting up
I don't understand this sentence at all, can you rephrase it, or just write it in your native language?
Hello Paul, I mean that after reinstall Trados Studio 2021 and try to install all the plugins and so on, Trados studio does not start up, it does not install the plugins, and it is only with the plugins located at Roaming/SDL/16, not for the others.
I am using Windows 10 Enterprise Experience Feature Pack 22H2, the compilation is 19045.2193
Jesus again Paul, would you be so kind to prepare a remote session?
I have logged a case, but please explain this part as I just realised what you said:
it is only with the plugins located at Roaming/SDL/16, not for the others.
Dos this mean yo have plugins installed in roaming and other locations? Didn't you do exactly as I suggested and clean out ALL your plugins properly? Please confirm because I don't want the support team wasting their time until you have done what was asked. The first thing they will do is exactly what I have asked you to do.
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