Hello support services,

I again received the following message when trying to open the application. I deactivated online to try to reset by I received the message below this graphic. Can you please help.
I desperately need to have access to applicati

Question

Hello support services, 
 
 I again received the following message when trying to open the application. I deactivated online to try to reset by I received the message below this graphic. Can you please help. 
 I desperately need to have access to application. Thank you.

SDL Trados Studio 2019 Product Activation window showing an error message 'Evaluation Expired 37' with an 'Activate' button below it.

You can only reset your license 3 times within 12 months, it appears you have exceeded this limitation and the option to reset your license is no longer available. If you are having issues with your license and need further help please click here to log a request with the support team.

Sorin Perta · Answer

JORGE Ramirez We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00716871 .

Trados Portfolio > 2. Licensing and Installation

Hello support services, I again received the following message when trying to open the application. I deactivated online to try to reset by I received the message below this graphic. Can you please help. I desperately need to have access to applicati