Trados Studio 2017 Freelance Plus - 2nd License not working

Question

Hi, 
 
 I have Trados Studio 2017 Freelance Plus. Up to yesterday, I had one license on my PC and the second on my notebook. Yesterday I deactivated the license on my notebook in order to move it to a newer machine. This worked, but the license on my PC has now been decativated!! When I try to activate it again, I get the message " Activation failed. Please provide the quantity equal to or less than the remaining quantity 0 ." 
 The RWS website says I am using both licenses, but this is not the case. I currently only have one working system - on my new notebook. Can you please help me get the other license back? 
 
 Thanks in advance 
 
 Regards 
 Steve McLaughlin

Paul · Answer

Steve McLaughlin We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00717138 .

Paul Filkin | RWS

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Trados Portfolio > 2. Licensing and Installation

Trados Studio 2017 Freelance Plus - 2nd License not working