Temp files

Question

I bought a life subscription for Trados Studio recently (how bitterly I am regretting it now). Nothing seems to work properly. It's like a half baked product priced as a luxury item. Every time I open a new project, at some point I will get the message: "Could not find file 'C:\Users\corre\AppData\Local\Temp	mp9F76.tmp'." I have deactivated my antivirus software, in case it was deleting temp files and the problem remains. And this is only one of the many issues I am experiencing with with this extremely user-unfriendly piece of software. 
 Can anyone help? Is there soomeone from the technical suppport team listening here? 
 Thank you.

Sorin Perta · Answer

Bernardino Correa Guimerá We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00717872 .

Oana Nagy · Answer

Bernardino Correa Guimerá support tried to contact you. 
 For anyone watching this post, for such reported concerns it could be that this article could help: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0033592

Trados Portfolio > 2. Licensing and Installation

Temp files